IT Support Specialist I

Who YOU are and what YOU can become: 
Are you passionate about providing top-notch IT support in a dynamic, fast-paced environment? Do you thrive in solving complex technical challenges while ensuring seamless end-user experiences? If you're looking to take your expertise in IT support to the next level, we want you! Join us as an IT Support Specialist at Mobile Aerospace Engineering (MAE) and Pensacola business units, where you'll be the go-to point of contact for all IT needs, from managing hardware and software to supporting network infrastructure. Play a key role in shaping IT solutions and ensuring smooth operations in a diverse, innovative setting!
 

Who WE are and where WE are going:

ST Engineering Aerospace is located at Brookley Aeroplex in Mobile, Alabama, and Pensacola, FL, at the Pensacola International Airport. We are a renowned provider of aircraft maintenance and modification (AMM) services for commercial airlines and air freight operators. We meet our customers' requirements by providing a full spectrum of high-quality, reliable, and timely AMM and engineering solutions. We have the know-how and experience to comprehensively manage complex projects, ensuring our customers' aircraft operate safely and efficiently.

What YOU will do:

Candidate is expected to serve as the initial IT point of contact for users at the Mobile Aerospace Engineering (MAE) and Pensacola business units.  The candidate will be responsible for providing IT operations and end user support services. The IT Support Specialist role will work with the broader IT and business organization to enable end user computing and deliver technology solutions.  The MAE has two site locations: Mobile, Alabama and Pensacola, Florida.

In This Role YOU will:

• Manage end user computing technology, but not limited to, PC, Laptops, hardware, business applications, Network, Wi-Fi, printers, and Audio/Visual technology
• Provide daily support of application issues including software management, user access administration and health monitoring of end user devices
• Create and maintain inventory of IT, hardware equipment, job aids and work procedures
• Act as the first point of contact for the business users, logging, triaging, managing, and resolving incidents and requests across business unit
• Provide first and second tier support via telephone support, email, live support, in person walk ups and managing queues from company helpdesk, self-service portal, chats, emails and other channels
• Support the Network and Infrastructure team with hands-on activities for the on-premises infrastructure including software patching, upgrades, and troubleshooting.
• Implement, adhere, and enforce standard IT & Cyber Company policies and standards. Assist with IT Audits
• Proactively seek and communicate improvement opportunities for customer satisfaction
• Document, update, maintain, and leverage appropriate product and services knowledge. keep up to date with developments within the organization that may have an impact on the user experience
• Participate in an on-call duty rotation
• Performs other duties as assigned

Required Skills:

• Ability to analyze complex functions, procedures, problems and identify creative, logical, solutions
• Comprehensive understanding of end user computing technology, but not limited to, PC, Laptops, hardware, software, Network Wi-Fi, operating systems, directory services, etc.
• Experience with implementation of industry productivity tools and current knowledge of technology capabilities and trends
• Working knowledge of Microsoft Windows, Azure AD, Microsoft Endpoint manager, Microsoft 365, Jira, Tanium and Service Now is a plus.

What YOU need:

Education

• Minimum of Associates degree or Technical/Trade School education in IT is required.
• Relevant IT certification in business management or information systems management such as Microsoft Certified Professional, A+, or similar certification is a plus.

Experience 

• 1-3 years’ Experience in End User Technology support
  • Candidates with a Bachelor’s Degree in an IT field and no prior experience may be considered in lieu of the above
• Strong Interpersonal, organizational and presentation skills
• Previous experience within a Technical Service Desk/Desktop role in a Customer Services environment is a preferred.
• Knowledge in of Active Directory and Networking management is a plus

PHYSICAL ENVIRONMENT: Candidate must be able to

• Sit in normal office environment to perform essential responsibilities while sitting in the office.
• Walk approximately 3 hours per day on concrete/carpet surfaces for special hardware task. 
• Lift up 50 lbs.

Candidate must be willing to go into the Mobile, Alabama or Pensacola, FL office 5 Days a week. Travel between sites will be required on a per need basis

It takes diverse talent to solve real-world problems.  ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed.  We’re proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds. So, bring us your personal experience, your perspectives, and your background. It’s through our differences that innovative changes are made.

ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at 571-771-0101, or by email at stena.careers@stengg.us.