Lead Product Support Engineer

Who YOU are and what YOU can become: 

 As the Lead Product Support Engineer (PSE), you will provide technical support for customers of ST Engineering Middle River Aerostructure Systems’ (MRAS) nacelle components, to ensure customer operational success and maintain fleet reliability and product safety of flight.  You will have the opportunity to build and leverage multiple skill sets including technical support, troubleshooting, technical writing, and communication with customers and partners from around the world, as well as hardware ownership to support current and next generation products.

Who WE are and where WE are going:

At MRA Systems, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day.  From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio.  We are looking for people with innovative ideas and the drive to help us grow into the future.

A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none.  At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company’s expanded aircraft nacelle portfolio as well as it’s materials and processing expertise.

What YOU will do:

To provide technical support for the use, maintenance, and repair of advanced composites, metallic components and nacelle systems hardware that will require forward-thinking, a positive attitude and collaboration skills.  Key responsibilities of a Lead PSE include the following:

• Provide timely technical support for the repair, maintenance, and operation of our hardware to customers

• Identify, monitor and drive resolution of top in-service issues for assigned customers and/or hardware consistent with technical and business objectives of the nacelle project/program

• Participate in root cause and corrective action investigations for events occurring on fielded hardware in the fleet

• Deliver timely and accurate containment plans for in-service issues and work with the wider Product Engineering team to develop long-term design solutions

• Prepare presentations and conduct periodic reviews to communicate status of ongoing field technical issues and resolution plans for internal and external customers

• Provide closure to failure investigations and reporting to the customers and regulatory agencies, as needed

• Assist in establishing nacelle component reliability metrics and maintenance costs and support action plans to meet or exceed established goals

• Work with airlines, overhaul shops, and suppliers to gather data to reduce cost of ownership, identify repair opportunities and implement maintenance manual improvements

• Participate on teams assigned to address in-service problems and to provide continuous product improvement and value for our customers

• Collaborate with Technical Publications team to ensure the accuracy and completeness of MRAS technical publications and instructions for continued airworthiness

• Participate as a presenter in technical, program, and customer reviews or conferences

• Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering and aviation industry policies and procedures

What YOU must bring to Succeed:

• The candidate must have a Bachelor’s Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university

• A minimum of 5 years of experience in an engineering or technical customer support position is required

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Desired Characteristics

• Ability to guide and influence others

• In-depth understanding of nacelle hardware, the aviation industry and engineering technology and tools

• Excellent written and oral communication skills

• Demonstrated ability to analyze and resolve problems

• Strong interpersonal and leadership skills

• Ability to work in and lead cross-functional teams

• Strong problem solving, negotiating, and conflict resolution skills

• Ability to work independently or as part of a team within a dynamic environment

• Ability to interface effectively with all levels of the organization and external customers

• Strong project management skills

At ST Engineering, we offer great rewards, competitive pay, career advancement and growth opportunities.

Estimate salary range for this role: $92,000 to $138,100 per year. ST Engineering considers several factors with extending job offers, including but not limited to candidates’ key skills, relevant work experience, education/training/certification, job level, and work location. Base salary is only one component of our competitive Total Rewards package.

ST Engineering - MRAS Benefits:

As a full-time employee of ST Engineering- MRAS, you are eligible for our benefits package including:

• Medical, Dental, and Vision coverage starting from start date

• Health Flexible Spending Accounts

• Free Onsite Gym with weekly fitness classes  

• Immediate 401k vesting

• Educational Assistance

• Life Insurance

• Paid Time off (Permissive for exempt staff)

Employment Notice: Background and Drug Screening Requirements

As part of our commitment to maintaining a safe and secure workplace, successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.

It takes diverse talent to solve real-world problems.  ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed.  We’re proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds. So, bring us your personal experience, your perspectives, and your background. It’s through our differences that innovative changes are made.

ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at 571-771-0101, or by email at stena.careers@stengg.us.