MRO Customer Program Manager

Who YOU are and what YOU can become: 

The ideal candidate will provide all necessary aircraft nacelle support on pre- and post-contractual administration, management, and Terms & Conditions of assigned aviation related contracts. Also could involve any aspects of definition, management, execution of risk modeling activities and management of warranty claims in support of the contracts/projects as well as development, management, and execution of contract estimating activities in support of tenders and project reviews. 

What YOU will do:

• Responsibility for the profitability and customer satisfaction for assigned contracts.
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
• Function as liaison between internal organizations and customers. 
• Assist on sales campaigns for new contracts and proposals.
• Reviews customer proposed purchase and repair orders, provides feedback and negotiates with customers.
• Some travel to aviation trade shows and customers around the globe but mostly in the Americas region.
• Interact with members of customer service, parts & transactional services, field service, repair service and/or other teams. 
• Contributes to the development of sales and business plans for the business unit. 
• Presents to leadership in the business. 
• Works with cross business teams and important business unit clients. 
• Assist and potentially lead in complex long-term processes and negotiations with important clients. 
• Assist and sometimes lead in generating operating procedures to support assigned customers and contracts as well as continuous improvement activities for the business unit.
• Support the audits of the business unit from time to time.

What YOU must bring to Succeed:

• Bachelor's degree from an accredited university/college and/or equivalent combination of education/experience. Minimum of 5 years of relatable experience in Sales, Customer Contract or Product Management. Experience managing relationships with business customers. Recent experience in the aviation industry within MRO is preferred.

Desired Characteristics: 

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills. 
• Demonstrated ability to analyze and resolve problems. 
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute.
• Experience and working knowledge with ERP systems such as SAP or Oracle, Corridor, Quantum, Pentagon 2000 or similar system.
• Working knowledge of aircraft or component MRO.
• Working knowledge of airline sourcing processes and CTQs.
• At least 5 years of experience selling to airlines.
• Multilingual with emphasis on Spanish or Portuguese is a plus