MRO Sales and Customer Support Manager

Date: May 6, 2024

Location: Baltimore, MD, US, 21220

Company: STENAHCM20

About Us:
Middle River Aerostructure Systems is a world-leading manufacturer of thrust reversers (the braking system on a jet engine), engine nacelle components and specialized aerostructures. It supplies and supports these products for engine makers, airplane manufacturers and aircraft operators. Located on Maryland’s Chesapeake Bay near Baltimore, MRAS has a 1.7-million sq. ft. facility situated on 180 acres – where the company and its predecessors have designed, built and equipped civil and military aircraft for over 90 years. In 2019, MRAS was acquired by ST Engineering North America, the U.S. affiliate of Singapore-based ST Engineering – becoming a part of its global network of aerospace facilities and offices. With the ownership change, the company was renamed Middle River Aerostructure Systems.



Summary of role:

The ideal candidate will provide all necessary aircraft nacelle support on pre- and post-contractual administration, management, and Terms & Conditions of assigned aviation related contracts. Also involves definition, management, execution of risk modeling activities and management of warranty claims in support of the contracts/projects as well as development, management, and execution of contract estimating activities in support of tenders and project reviews. The job responsibilities include, but are not limited to, the following:


Essential Responsibilities:

· Lead and assist on sales campaigns for new contracts and proposals.

· Some travel to aviation trade shows and customers around the globe.

· Develop your aviation network, and leverage relationships to find new customers for the MRO business.

· Some responsible for the profitability and customer satisfaction for assigned contracts.

· Provide both service agreement, and time and material program management.

· Assure timely resolution of customer issues and customer satisfaction for assigned contracts.

· Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams.

· Function as liaison between internal organizations and customers.

· Contributes to the development of sales and business plans for the business unit.

· Is involved in discussions with other disciplines about future developments and consequences for the business unit.

· Presents to leadership in the business.

· Works with cross business teams and important business unit clients.

· Assist and potentially lead in complex long-term processes and negotiations with important clients.

· Assist and sometimes lead in generating operating procedures to support assigned customers and contracts.




Bachelor's degree from an accredited university/college and/or equivalent combination of education/experience. Minimum of 5 years of relatable experience in Sales, Customer Contract or Product Management. Recent experience in the aviation industry within MRO is preferred.


Desired Characteristics:

· Strong oral and written communication skills.

· Strong interpersonal and leadership skills.

· Demonstrated ability to analyze and resolve problems.

· Demonstrated ability to lead programs / projects.

· Ability to document, plan, market, and execute.



MRAS is an equal opportunity employer and service provider and does not discriminate on the basis of race, age, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value.



Nearest Major Market: Baltimore