Warranty Specialist

Who YOU are and what YOU can become:

In conjunction with other departments, partners or suppliers; you will lead MRAS efforts to monitor, process and report on warranty claims and costs against MRAS products. Ensure business unit actions are being taken to maximize recovery from appropriate suppliers. Develop and guide warranty recovery processes to ensure highest recovery rate of all warrantable repairs. Track cost reduction Improvements as solutions are designed and implemented.

Who WE are and where WE are going:

At MRA Systems, our employees have amazing opportunities to work on advanced technologies and systems that support thousands of customers and millions of people worldwide every day.  From the first flight across the Pacific Ocean to developing highly complex structures for the most popular aircraft in the world, we have come a long way always with a can-do approach to problem solving while delighting customers with our high say-do ratio.  We are looking for people with innovative ideas and the drive to help us grow into the future.

A pioneer in the production and assembly of complex aerostructures including aircraft and rocket components, engine nacelle systems, thrust reversers and advanced composite products, we apply the latest digital technologies and automation in composite design and manufacturing that are second to none.  At ST Engineering MRAS, we are also rapidly augmenting our maintenance, repair and overhaul (MRO) capabilities leveraging the company’s expanded aircraft nacelle portfolio as well as it’s materials and processing expertise.

What YOU will do:

• Adjudicate warranty cases based on established criteria and be able to identify customer induced damage versus product defects.
• Analyze product warranty operational data, failure reports, warranty claims, and associated sales activities as needed to identify developing trends where corrective actions may be needed. 
• Develop standard department databases and reporting dashboards to provide appropriate visibility to warranty issues affecting MRAS products and expected costs as solutions are implemented. 
• Maintain a “Top-10” issues type of tracker for assigned product lines. 
• Work across the enterprise (programs, finance, engineering sourcing etc.) to monitor and report on status of corrective action plans and associated financial recovery efforts from appropriate suppliers. 
• Track progress on product improvement campaigns and associated costs. 
• Monitor and report on warranty claim monthly metric reports. Maintain historical data.
• Collaborate with Program Managers and Buyers to identify warrantable repairs and improve warranty coverage processes and policies as needed to achieve business objectives. 
• Support status briefs for senior management
• Work on special issues, projects/presentations.

What YOU must bring to Succeed:

• Bachelor's Degree with 3-5 years of warranty analysis or related field experience or HS Diploma with 8-10 years of warranty analysis or related field

Desired Characteristics 

• Strong communication, analytical and interpersonal skills; 
• Proficient in Microsoft Word and Advanced Excel skills.  
• Ability to take leadership role in projects and attain results with minimal guidance. 
• Knowledge of business processes. Experience with, SAP or similar system is desired. 
• Ability to facilitate meetings and teleconferences
• Ability to establish priorities, work independently, and proceed with objectives.
• Ability to handle and resolve multiple event problems and open to changing processes and goals 

At ST Engineering, we offer great rewards, competitive pay, career advancement and growth opportunities.

Estimate salary range for this role: $88,200 to  $129,000 per year and will include a shift differential. ST Engineering considers several factors with extending job offers, including but not limited to candidates’ key skills, relevant work experience, education/training/certification, job level, and work location. Base salary is only one component of our competitive Total Rewards package.

ST Engineering - MRAS Benefits:

As a full-time employee of ST Engineering- MRAS, you are eligible for our benefits package including:

• Medical, Dental, and Vision coverage starting from start date
• Health Flexible Spending Accounts
• Free Onsite Gym with weekly fitness classes  
• Immediate 401k vesting!!!
• Educational Assistance
• Life Insurance
• Paid Time off (Permissive for exempt staff)

Employment Notice: Background and Drug Screening Requirements

As part of our commitment to maintaining a safe and secure workplace, successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.

It takes diverse talent to solve real-world problems.  ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed.  We’re proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds. So, bring us your personal experience, your perspectives, and your background. It’s through our differences that innovative changes are made.

ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team at 571-771-0101, or by email at stena.careers@stengg.us.